Terms & Conditions.

These Terms and Conditions ("Terms") form a legally binding electronic contract between you and reforr ("reforr", "we", "us") under the Information Technology Act, 2000 and the rules made under it. They govern your access to and use of reforr.com, its dashboards, referral links and related services (the "Platform").

By creating an account, posting a requirement, accepting an opportunity, submitting a candidate application or otherwise using the Platform, you confirm that you have read, understood and agree to these Terms, our Privacy Policy and our Disclaimer. If you do not agree, you must not use the Platform.

• "Company" means a business, employer or organisation that posts a hiring requirement.
• "HR Partner" means an independent recruiter or HR professional registered to source and refer candidates.
• "Candidate" means an individual who applies through a referral link.
• "Requirement" means a hiring requirement approved by reforr.
• "Recruitment Agreement" means the commercial terms accepted by a Company for a Requirement.
• "Joining" means the Candidate's first working day with the Company as confirmed on the Platform.
• "Joining Fee" means the fee payable by the Company upon Joining.
• "Reward" means the amount payable by reforr to an HR Partner for a successful Joining.

You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872. A Company account must be created by a person authorised to bind that organisation.

• Provide accurate, current and complete information and keep it updated.
• Keep your password confidential; you are responsible for all activity on your account.
• Verify your email address before using account features.
• Notify us immediately through Support of any unauthorised access.
• One person or organisation may not hold multiple accounts to circumvent restrictions.

Your choice of account type (Company or HR Partner) sets your workspace only and does not grant administrative rights.

reforr provides a technology platform and managed recruitment facilitation. reforr is not the employer of any Candidate, is not a party to any employment contract between a Company and a Candidate, and does not guarantee that any Candidate will be hired, join, or remain employed.

reforr does not charge Candidates any fee for applying, being referred, interviewed or placed. Any person asking a Candidate for money in reforr's name is acting without authority and should be reported to us.

• Post only genuine, lawful vacancies that you intend to fill.
• Describe role, skills, experience, location, compensation and notice period accurately.
• Comply with applicable labour and employment laws, including the Code on Wages, 2019, the Industrial Relations Code, 2020, the Code on Social Security, 2020, the Occupational Safety, Health and Working Conditions Code, 2020, the Delhi Shops and Establishments Act, 1954 where applicable, and equal-opportunity obligations.
• Not discriminate on grounds of religion, race, caste, sex, gender identity, place of birth, disability or any other ground prohibited by law, including under the Rights of Persons with Disabilities Act, 2016 and the Transgender Persons (Protection of Rights) Act, 2019.
• Use Candidate data only for evaluating that Candidate for the Requirement.
• Update interview, offer and Joining status promptly and truthfully.
• Not approach, hire or engage a Candidate introduced through reforr outside the Platform to avoid the Joining Fee.

Each Requirement proceeds only after the Company accepts a Recruitment Agreement. Unless the Recruitment Agreement states otherwise, the Joining Fee is 8.33% of the Candidate's first-year annual cost-to-company (CTC) as stated in the offer.

• No posting, subscription or per-resume fees are charged.
• The Joining Fee becomes due once Joining is confirmed and is invoiced by reforr.
• Invoices are payable within the period stated on the invoice; applicable Goods and Services Tax (GST) is charged in addition.
• Payments are treated as received only after reforr verifies them.
• Where a Candidate introduced by reforr joins the Company or its group within 12 months of introduction, whether for the same or another role, the Joining Fee is payable.
• Replacement, refund or credit terms, if any, apply only as written in the accepted Recruitment Agreement.

Late payment may result in suspension of Platform access, withholding of further Candidates and recovery proceedings, together with interest as permitted by law, including under the Micro, Small and Medium Enterprises Development Act, 2006 where it applies.

• Act as an independent contractor; nothing creates employment, partnership or agency with reforr.
• Refer only real Candidates who have expressly consented to being referred for the specific Requirement.
• Never charge, solicit or accept any money or benefit from Candidates.
• Never submit fabricated, altered or misleading resumes, credentials or information.
• Keep Requirement details, commercial terms and Company information confidential.
• Use your private referral link only for the opportunity it was issued for and never share it publicly.
• Not contact the Company directly to bypass reforr on any Requirement assigned to you.
• Comply with applicable tax laws and furnish PAN, bank and other details needed for payouts.

Rewards are payable only for Candidates who were validly referred by you, accepted after screening, and who join the Company, and only after the Company's payment of the Joining Fee is verified. reforr's records of referral time, duplicate checks and status are final, subject to correction of manifest error.

• Duplicate referrals are credited to the first valid referral.
• Rewards may be withheld or reversed for fraud, policy breach, or where the Joining Fee is refunded or not paid.
• Tax Deducted at Source (TDS) is deducted as required by the Income-tax Act, 1961.
• Payouts are made to the verified bank account in your profile.

By applying through a referral link, a Candidate confirms that the information and resume submitted are true and their own, and consents to reforr verifying their email and mobile, screening their profile and sharing approved details with the Company for that Requirement.

• Applying is free; reforr never asks Candidates for payment.
• Submission does not guarantee an interview, offer or employment.
• Resumes may be rejected if they fail file validation or screening.
• Candidates may withdraw consent as described in the Privacy Policy.

reforr may use automated tools, including AI-assisted matching and duplicate detection, to help review referrals. These outputs are advisory only. No Candidate is rejected solely by an automated decision; a member of the reforr team confirms every rejection.

• Posting fake, misleading, unlawful or discriminatory requirements.
• Uploading malware, viruses or harmful files.
• Scraping, harvesting or bulk-downloading data from the Platform.
• Attempting to access accounts, data or systems you are not authorised to access.
• Impersonating any person or misrepresenting your affiliation.
• Harassing, threatening or abusing any user.
• Using the Platform for human trafficking, bonded labour, or any activity prohibited under Indian law.
• Content that violates Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Commercial terms, Candidate data, Requirement details and non-public information exchanged through the Platform are confidential. Each user must protect such information with at least reasonable care and use it only for the purpose for which it was shared. These obligations survive termination of your account.

The Platform, its design, software, branding, the reforr name and logo, and all content created by reforr are owned by or licensed to reforr and protected under the Copyright Act, 1957 and the Trade Marks Act, 1999. You receive a limited, revocable, non-transferable licence to use the Platform for its intended purpose.

You keep ownership of content you submit and grant reforr a non-exclusive licence to host, process and display it as needed to provide the service.

You may close your account at any time through Support. reforr may suspend, restrict or terminate any account, requirement or referral, with or without notice, where we reasonably believe these Terms or the law have been breached, to protect users, or as required by authorities. Fees and Rewards accrued before termination remain payable subject to these Terms.

To the maximum extent permitted by law, reforr is not liable for any indirect, incidental, special, consequential or punitive loss, loss of profits, business or data, or for the acts, omissions, statements or employment decisions of Companies, HR Partners or Candidates.

reforr's total aggregate liability arising from the Platform shall not exceed the fees actually received by reforr from you in the three months preceding the claim. Nothing limits liability that cannot be limited under Indian law.

You agree to indemnify and hold harmless reforr, its officers and team from any claim, loss, penalty or expense (including reasonable legal fees) arising from your breach of these Terms, violation of law, or infringement of any third-party right.

In accordance with the Information Technology Act, 2000, the Intermediary Guidelines Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, complaints about content, conduct or the service may be raised through Support in your dashboard. The Grievance Officer will acknowledge a complaint within 24 hours and endeavour to resolve it within 15 days of receipt.

These Terms are governed by the laws of India. Parties shall first attempt to resolve any dispute amicably within 30 days of written notice. Unresolved disputes shall be referred to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, seated in New Delhi, conducted in English.

Subject to arbitration, the courts at New Delhi, India shall have exclusive jurisdiction.

We may update these Terms from time to time. Material changes will be notified on the Platform or by email, and continued use after the effective date means acceptance.

• If any provision is held invalid, the remainder stays in effect.
• Failure to enforce a right is not a waiver.
• You may not assign these Terms without our consent.
• Neither party is liable for delay caused by events beyond reasonable control (force majeure).
• These Terms, the Privacy Policy, the Disclaimer and any accepted Recruitment Agreement form the entire agreement; where they conflict, the Recruitment Agreement prevails on commercial terms.